Thank you for shopping with Stars of the Game Entertainment LLC, doing business as Stars of the Game Official ("S.O.T.G.," "we," "us," or "our"). We want customers to understand our policies before placing an order, especially because many of our apparel, accessories, and merchandise products are made to order.

1. Made-to-Order Merchandise - Final Sale

Many S.O.T.G. apparel, accessories, and merchandise products are produced specifically after an order is placed. Because production costs are incurred for each order, made-to-order items are final sale once the order has entered production.

We do not accept returns, exchanges, or refunds on correctly produced made-to-order merchandise for reasons including:

·         Change of mind or buyer's remorse.

·         The customer selected the wrong size, color, style, quantity, or other option.

·         The customer no longer wants or needs the item.

·         Minor differences in color or appearance caused by screen, monitor, lighting, printing, fabric, or manufacturing variations.

This final-sale policy does not limit remedies that may be available for merchandise that is damaged, defective, materially different from what was ordered, or incorrect due to an error by S.O.T.G. or one of our fulfillment partners, and it does not limit rights that cannot legally be waived.

2. Size and Product Selection

Customers are responsible for reviewing the product description, size chart, color, style, and other selections before submitting an order. An item produced in the size or option selected by the customer is not eligible for return or exchange solely because it does not fit as expected or the customer later prefers a different option.

If our fulfillment partner or we send a size, color, style, or product different from the option shown on the customer's order confirmation, please contact us under the Damaged, Defective, or Incorrect Items section below.

3. Books

Physical books are final sale and are not eligible for return or exchange for change of mind after delivery. If a book arrives damaged, contains a manufacturing defect, or is not the title or edition ordered, please contact us promptly so we can evaluate the issue and provide an appropriate remedy.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged or defective, or you receive an incorrect product, size, color, or quantity, contact us as soon as reasonably possible at contactus@starsofthegameent.com.

To help us evaluate the issue, we may request:

·         Your order number.

·         A description of the problem.

·         Clear photographs of the item, packaging, shipping label, defect, or damage, when applicable.

After reviewing the claim, we may provide a replacement, refund, or other appropriate remedy. Please do not return an item unless we provide return instructions. Unauthorized returns may not be accepted.

5. Order Cancellations and Changes

Please review your order carefully before submitting it. Because made-to-order merchandise may enter production quickly, we cannot guarantee cancellation or modification requests.

If you need to request a cancellation or change, contact us immediately at contactus@starsofthegameent.com. If the order has not entered production or been shipped, we will make reasonable efforts to accommodate the request. Once production has begun, made-to-order merchandise generally cannot be canceled, changed, returned, or exchanged.

Nothing in this section limits cancellation or refund rights required by law, including rights that may arise if we cannot ship an order within an applicable promised timeframe.

6. Sale, Clearance, Limited-Edition, and Personalized Items

Sale, clearance, limited-edition, personalized, customized, and other items identified as final sale are not eligible for return, exchange, or refund for change of mind, except where applicable law requires a remedy or the item is damaged, defective, or incorrect.

7. Gift Cards

Gift cards are non-returnable and non-refundable except where required by applicable law.

8. Approved Refunds

If a refund is approved, we will generally issue it to the original payment method. After we issue the refund, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, and other processing factors.

Original shipping charges are not refundable unless we determine that the refund should include shipping charges or applicable law requires otherwise.

9. Exchanges

We do not offer general exchanges on made-to-order merchandise or physical books. If we sent an incorrect or defective item, contact us, and we will evaluate the appropriate remedy. If you want a different size, color, style, or product for preference reasons, you must place a new order.

10. Returns Authorized by S.O.T.G.

If we authorize a physical return, we will provide instructions regarding where and how to return the item. Do not send merchandise to a fulfillment partner, manufacturer, or any address appearing on a shipping label unless we specifically instruct you to do so.

We may refuse items returned without prior authorization. When a return is required because of our error or a verified defect, we will provide instructions regarding applicable return-shipping arrangements.

11. International Orders

Customers located outside the United States may have mandatory cancellation, return, refund, or consumer rights under the laws applicable to their purchase. Nothing in this Policy is intended to exclude or restrict rights that cannot lawfully be excluded or restricted. Where mandatory law conflicts with this Policy, the mandatory law controls.

12. Fraud, Abuse, and Excessive Claims

We reserve the right, to the extent permitted by law, to refuse or investigate return or refund requests that appear fraudulent, abusive, altered, duplicated, or otherwise inconsistent with this Policy. This does not affect legitimate consumer rights or remedies.

13. Contact Us

Questions about a return, refund, damaged item, incorrect order, or this Policy may be sent to:

Stars of the Game Entertainment LLC
d/b/a Stars of the Game 
Email: contactus@starsofthegameent.com

 

Important: This Policy should be read together with our Shipping & Delivery Policy and Terms of Service. We may update this Policy from time to time. The version posted on our website at the time of the relevant transaction will apply, subject to applicable law.